Privacy Policy
Effective date: 6 July 2026
Business name: High View Design Pty Ltd trading as Lingo Playing Cards
Website: www.lingoplayingcards.com
Contact: hello@lingoplayingcards.com
High View Design Pty Ltd trading as Lingo Playing Cards respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our products, contact us, interact with our brand, use QR-code resources, subscribe to our emails, or communicate with us through third-party marketplaces including Amazon.
By using our website, purchasing our products, or communicating with us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment-related information
- Customer service messages
- Product reviews, survey responses, or feedback
- Marketing preferences
- Business or wholesale enquiry details
We may also collect certain information automatically when you visit our website or interact with our digital content, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referral source
- Approximate location
- Cookies and similar tracking technologies
- Email engagement data, such as opens and clicks
If you purchase our products through Amazon or another third-party marketplace, we may receive limited order information necessary to fulfil orders, provide customer support, process returns, or comply with marketplace requirements. We do not receive your full Amazon account login details or Amazon payment credentials.
2. How We Use Your Information
We use personal information for the following purposes:
- To process, fulfil, and deliver orders
- To provide customer service
- To respond to enquiries
- To manage returns, refunds, replacements, and warranty issues
- To send order updates and transactional messages
- To provide product information, instructions, downloads, or language-learning resources
- To operate and improve our website, products, and customer experience
- To send marketing emails where you have opted in or where permitted by law
- To personalise marketing, advertising, and website content
- To detect, prevent, and respond to fraud, misuse, security incidents, or unlawful activity
- To comply with legal, tax, accounting, regulatory, and marketplace obligations
- To enforce our terms, policies, and rights
We only use your personal information for lawful business purposes and do not use it in a way that is inconsistent with this Privacy Policy.
3. Payments
Payments made through our website or third-party marketplaces are processed by secure third-party payment providers. We do not store full credit card numbers or complete payment credentials on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.
4. Amazon and Third-Party Marketplace Orders
When you purchase our products through Amazon or another marketplace, your transaction is also governed by that marketplace’s own privacy policy, terms, and customer data rules.
We only use marketplace customer information for purposes allowed by the marketplace and applicable law, such as:
- Fulfilling an order
- Providing customer service
- Managing returns or refunds
- Handling product safety, recall, or compliance matters
- Responding to customer enquiries
- Meeting legal, tax, or accounting requirements
We do not sell Amazon customer information. We do not use Amazon customer information for independent marketing unless you have separately opted in through a channel that lawfully allows us to contact you.
5. Email Marketing
If you subscribe to our email list, enter a promotion, download a resource, or otherwise opt in to marketing, we may send you emails about our products, offers, campaigns, new releases, travel and language content, or related updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@lingoplayingcards.com.
We will not send you marketing emails where we are not legally permitted to do so.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Operate the website
- Remember preferences
- Analyse website traffic
- Understand how customers use our website
- Measure advertising performance
- Improve our products and marketing
- Provide relevant advertising on third-party platforms
These technologies may be provided by third parties such as website platforms, analytics providers, advertising networks, email service providers, or social media platforms.
You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
7. Sharing Personal Information
We may share personal information with trusted third parties where necessary for business, operational, legal, or compliance purposes, including:
- Website hosting providers
- Ecommerce platforms
- Payment processors
- Warehouses and fulfilment providers
- Shipping and delivery companies
- Email marketing platforms
- Customer service tools
- Analytics providers
- Advertising platforms
- Accountants, lawyers, insurers, and professional advisers
- Government, regulatory, law enforcement, or tax authorities where required by law
- Marketplaces, including Amazon, where necessary to operate our seller account and fulfil marketplace obligations
We require service providers to handle personal information responsibly and only for the purposes for which it was provided.
We do not sell your personal information.
8. International Transfers
We are based in Australia, but some of our service providers, customers, fulfilment partners, technology providers, and marketplaces may be located overseas.
Your personal information may be transferred to, stored, or processed in countries outside Australia, including the United States, Canada, the United Kingdom, the European Union, and other countries where our service providers operate.
Where we transfer personal information internationally, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws.
9. Data Security
We take reasonable technical, organisational, and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
- Secure website connections
- Access controls
- Password protection
- Limited staff access to personal information
- Secure third-party payment processing
- Data minimisation
- Monitoring for misuse or unauthorised activity
No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfil orders
- Provide customer support
- Maintain business records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Enforce agreements
- Prevent fraud or misuse
When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.
11. Children’s Privacy
Our products may be suitable for families and general audiences, but our website, marketing, and digital services are not directed at children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate parental or guardian consent, we will take reasonable steps to delete that information.
Parents or guardians who believe their child has provided personal information to us may contact us at hello@lingoplayingcards.com.
12. Your Privacy Rights
Depending on where you live, you may have rights in relation to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing communications
- Lodge a complaint with a privacy regulator
To exercise any privacy rights, contact us at hello@lingoplayingcards.com.
We may need to verify your identity before responding to certain requests.
13. Australian Privacy
As an Australian business, we aim to handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 where applicable.
If you are located in Australia and have a privacy concern, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.
14. European Economic Area and United Kingdom Users
If you are located in the European Economic Area or the United Kingdom, we may process your personal information under one or more lawful bases, including:
- Performance of a contract
- Consent
- Legitimate interests
- Compliance with legal obligations
Our legitimate interests may include operating our business, improving our products, preventing fraud, providing customer support, and marketing our products where permitted by law.
You may have additional rights under applicable data protection laws, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
15. California and United States Privacy Rights
If you are located in California or another U.S. state with applicable privacy laws, you may have rights to request access, correction, deletion, or information about how your personal information is collected, used, and disclosed.
We do not sell personal information. We also do not knowingly sell or share personal information of children under 16.
You may contact us at hello@lingoplayingcards.com to exercise applicable privacy rights.
16. Third-Party Links
Our website, packaging, QR codes, emails, or product materials may link to third-party websites, marketplaces, social media platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the privacy policies of those third parties before providing personal information.
17. Product Reviews, Social Media, and User Content
If you post a product review, tag us on social media, comment on our pages, or submit content to us, that information may be publicly visible depending on the platform and your privacy settings.
We may use publicly available reviews, testimonials, photos, comments, or feedback for marketing, product development, or customer support, where permitted by law and platform rules.
18. Business Transfers
If our business is sold, merged, restructured, acquired, or involved in a sale of assets, personal information may be transferred as part of that transaction. If this occurs, we will take reasonable steps to ensure personal information remains protected.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, or privacy practices.
The updated version will be posted on our website with a revised effective date. Your continued use of our website, products, or services after an update means you accept the revised Privacy Policy.
20. Contact Us
For questions, requests, or complaints about this Privacy Policy or how we handle personal information, contact:
High View Design Pty Ltd trading as Lingo Playing Cards
Email: hello@lingoplayingcards.com
Website: www.lingoplayingcards.com
Australia